Shipping
The costs and delivery times listed below are average estimates. Special conditions (such as promotions and peak seasons) may result in variations. Most items are typically ready to ship, and in some cases, orders may arrive in multiple packages.
Japan
Premium Shipping (with tracking link): On average, shipping costs are around 1,548.09 JPY, depending on the weight of the package and exchange rate variations. Delivery usually takes about 7–10 business days after dispatch, and tracking information is included.
Deutsche Post International (Other countries)
We generally ship within Europe using DHL and Deutsche Post International. Delivery to additional countries (including outside Europe) is often possible upon request, though customs fees and taxes may apply.
For information on shipping to other destinations, please contact us at sales[at]tangerins.com. Our team will be glad to assist you.
Customs Information
General Information
-A maximum of 12 units of the same product is allowed due to the personal use limit.
-We prohibit the purchase of products by resellers.
Limits: European Union
-There are no importation taxes to countries in the European Union. All prices displayed already include VAT.
Limits: United States
-For shipments to the United States, there is a duty-free limit of $800 USD. This means orders valued under $800 typically enter the U.S. without incurring customs duties.
However, if your order exceeds this threshold or is flagged for inspection, it may be subject to import duties, taxes, or customs clearance fees imposed by U.S. Customs and Border Protection or the delivery carrier.
These charges are not included in the product or shipping costs and are the sole responsibility of the customer. Fees are usually are not collected by TANGERINS before or at the time of delivery.
Please be aware:
• Customs policies vary and may change without notice.
• In rare cases, delays may occur due to customs inspections.
• Failure to pay duties may result in the package being returned, delayed, or destroyed.
• We strongly recommend checking with U.S. Customs or your delivery provider if you have concerns about applicable duties, taxes, or procedures.
TANGERINS is not liable for any customs charges, delays, or actions taken by U.S. authorities. We cannot reimburse any fees and costs of goods destroyed by customs or refused upon delivery. Refunds may only be issued for items that are successfully returned to us.
Packaging
Be confident in the safe arrival of your purchase. Each piece is meticulously prepared for shipment to prevent any damage.
We also want to minimize packaging materials so your piece will likely come in a letter-like envelope. For larger items, we take extra care by wrapping them gently and placing them in specialized boxes crafted to preserve.
How to return
Free returns are available within 30 days after your online order delivery date. Exceptions may apply to custom, personalized and bespoke pieces as well as sale pieces.
To initiate a return, self-service returns are available on your account.
Step 1: Simply enter your "My Account" by clicking on the profile icon on the website navigation
(or the url account.tangerins.com)
Step 2: Verify access - 6 digit code sent to your inbox - and click on your order(s)
(email provided should be the same as order)
Step 3: Click on "Request Return" and provide a reason for the return.
Submit the request and wait for a response
Once the request is made, please wait for the approval. If approved, you will be provided with a shipping label via email.
For further questions or exchanges, please email
cs[at]tangerins.com
Our refund policy here.
(www.tangerins/policies/refund-policy)
Safety
The curated items are made with high-quality materials that meet the rigorous standards of for use. Our pieces are meticulously designed and manufactured to ensure safety, efficiency, and sustainability.
