Shipping

The costs and delivery times listed below are average estimates. Special conditions (such as promotions and peak seasons) may result in variations. Most items are typically ready to ship, and in some cases, orders may arrive in multiple packages.

Brazil

Premium Shipping (with tracking link): On average, shipping costs are around 59.99 BRL, depending on the weight of the package and exchange rate variations. Delivery usually takes about 7–10 business days after dispatch, and tracking information is included.

Deutsche Post International (Other countries)

We generally ship within Europe using DHL and Deutsche Post International. Delivery to additional countries (including outside Europe) is often possible upon request, though customs fees and taxes may apply.

For information on shipping to other destinations, please contact us at sales[at]tangerins.com. Our team will be glad to assist you.

Customs Information

Limits

- Our website allows a maximum of 12 units of the same product due to personal use restrictions.

- We prohibit the purchase of products for resellers in accordance with the rules and regulations of the Brazilian government.

- We recommend that purchases remain under R$ 3,000.00.

Additional Information for Brazil

- For information about customs, import taxes, and more, visit: Receita Federal do Brasil.

Remessa Conforme Program (Brazil)

(In progress) Currently, TANGERINS is not part of the Remessa Conforme program. Therefore, import taxes and additional fees may be charged by Brazilian customs in addition to the product price. These costs are beyond our control and vary according to local legislation.

Packaging

Be confident in the safe arrival of your purchase. Each piece is meticulously prepared for shipment to prevent any damage.

We also want to minimize packaging materials so your piece will likely come in a letter-like envelope. For larger items, we take extra care by wrapping them gently and placing them in specialized boxes crafted to preserve. 

How to return

 Free returns are available within 30 days after your online order delivery date. Exceptions may apply to custom, personalized and bespoke pieces as well as sale pieces.

To initiate a return, self-service returns are available on your account. 

Step 1: Simply enter your "My Account" by clicking on the profile icon on the website navigation
(or the url account.tangerins.com)

Step 2: Verify access - 6 digit code sent to your inbox -  and click on your order(s)
(email provided should be the same as order)

Step 3: Click on "Request Return" and provide a reason for the return.
Submit the request and wait for a response

Once the request is made, please wait for the approval. If approved, you will be provided with a shipping label via email.

For further questions or exchanges, please email 
cs[at]tangerins.com

Our refund policy here.
(www.tangerins/policies/refund-policy)

Safety

The curated items are  made with high-quality materials that meet the rigorous standards of for use. Our pieces are meticulously designed and manufactured to ensure safety, efficiency, and sustainability.