Free returns are available within 30 days after your online order delivery date. Exceptions may apply to custom, personalized and bespoke pieces as well as sale pieces.

To initiate a return, self-service returns are available on your account. 

Step 1: Simply enter your "My Account" by clicking on the profile icon on the website navigation
(or the url account.tangerins.com)

Step 2: Verify access - 6 digit code sent to your inbox -  and click on your order(s)
(email provided should be the same as order)

Step 3: Click on "Request Return" and provide a reason for the return.
Submit the request and wait for a response

Once the request is made, please wait for the approval. If approved, you will be provided with a shipping label via email.

For further questions or exchanges, please email 
cs@tangerins.com

Our refund policy here.
(www.tangerins/policies/refund-policy)