Customs Information

Limits

-There are no importation taxes to countries in the European Union. All prices displayed already include VAT.

-A maximum of 12 units of the same product is allowed due to the personal use limit.

-We prohibit the purchase of products by resellers. We respect the rules and regulations of the government.

Shipping

The costs and times are detailed here, but special conditions (e.g., promotions) may alter the table below. Most of our pieces are ready to be shipped (0-1 day and average of 3 hours). Shipping packages may come separately but rates will remain the same.

When shipped, all orders will have a shipment tracking link provided.

Deutsche Post International

We currently ship to Europe with Deutsche Post International. Delivery to other countries (including outside the European) is possible via request, however, additional customs and taxes may apply.

To explore delivery to additional countries, pick-up and express delivery, please email sales@tangerins.com. Our team of experts is eager to assist you.

Belgium, Denmark, France, Luxembourg, Netherlands

All orders are shipped with Deutsche Post using Premium Shipping. Regardless of the weight of your package, the shipping cost is a flat rate of 6.50 €. Delivery typically takes 2 to 4 business days from the time your order is dispatched.

Spain, Sweden

All orders are shipped with Deutsche Post using Premium Shipping. Regardless of the weight of your package, the shipping cost is a flat rate of 7.00 €. Delivery typically takes 2 to 6 business days from the time your order is dispatched.

Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal 

All orders are shipped with Deutsche Post using Premium Shipping. Regardless of the weight of your package, the shipping cost is a flat rate of 8.00 €. Delivery typically takes 2 to 6 business days from the time your order is dispatched.

Packaging

Be confident in the safe arrival of your purchase. Each piece is meticulously prepared for shipment to prevent any damage.

We also want to minimize packaging materials so your piece will likely come in a letter-like envelope. For larger items, we take extra care by wrapping them gently and placing them in specialized boxes crafted to preserve. 

How to return

 Free returns are available within 30 days after your online order delivery date. Exceptions may apply to custom, personalized and bespoke pieces as well as sale pieces.

To initiate a return, self-service returns are available on your account. 

Step 1: Simply enter your "My Account" by clicking on the profile icon on the website navigation
(or the url account.tangerins.com)

Step 2: Verify access - 6 digit code sent to your inbox -  and click on your order(s)
(email provided should be the same as order)

Step 3: Click on "Request Return" and provide a reason for the return.
Submit the request and wait for a response

Once the request is made, please wait for the approval. If approved, you will be provided with a shipping label via email.

For further questions or exchanges, please email 
cs@tangerins.com

Our refund policy here.
(www.tangerins/policies/refund-policy)

Safety

The curated items are  made with high-quality materials that meet the rigorous standards of for use. Our pieces are meticulously designed and manufactured to ensure safety, efficiency, and sustainability.