Shipping to the US

The costs and times are detailed here, but special conditions (e.g., promotions) may alter the table below. Most of our pieces are ready to be shipped (0-1 day and average of 3 hours). Shipping packages may come separately but rates will remain the same.

United States

• Economy Shipping (without tracking link): regardless of the weight of your package, the shipping cost is a flat rate of $ 7.00 . Delivery typically takes 7 to 10 business days from the time your order is dispatched. This shipping method does not have tracking links. Therefore, reimbursement can only be provided after arrival of the return.

• Premium Shipping (with tracking link): regardless of the weight of your package, the shipping cost is a flat rate of $ 9.00. Delivery typically takes 7 to 10 business days from the time your order is dispatched. This method contain tracking links.

Deutsche Post International (Other countries)

We currently ship within Europe with Deutsche Post International. Delivery to other countries (including outside the European) is possible via request, however, additional customs and taxes may apply.

To explore delivery to additional countries, please email sales[at]tangerins.com. Our team of experts is eager to assist you.

Customs Information

General Information

-A maximum of 12 units of the same product is allowed due to the personal use limit.

-We prohibit the purchase of products by resellers.

Limits: United States

-For shipments to the United States, there is a duty-free limit of $800 USD. This means orders valued under $800 typically enter the U.S. without incurring customs duties.

However, if your order exceeds this threshold or is flagged for inspection, it may be subject to import duties, taxes, or customs clearance fees imposed by U.S. Customs and Border Protection or the delivery carrier.

These charges are not included in the product or shipping costs and are the sole responsibility of the customer. Fees are usually are not collected by TANGERINS before or at the time of delivery.

Please be aware:

• Customs policies vary and may change without notice.

• In rare cases, delays may occur due to customs inspections.

• Failure to pay duties may result in the package being returned, delayed, or destroyed.

• We strongly recommend checking with U.S. Customs or your delivery provider if you have concerns about applicable duties, taxes, or procedures.

TANGERINS is not liable for any customs charges, delays, or actions taken by U.S. authorities. We cannot reimburse any fees and costs of goods destroyed by customs or refused upon delivery. Refunds may only be issued for items that are successfully returned to us.

Packaging

Be confident in the safe arrival of your purchase. Each piece is meticulously prepared for shipment to prevent any damage.

We also want to minimize packaging materials so your piece will likely come in a letter-like envelope. For larger items, we take extra care by wrapping them gently and placing them in specialized boxes crafted to preserve. 

How to return

 Free returns are available within 30 days after your online order delivery date. Exceptions may apply to custom, personalized and bespoke pieces as well as sale pieces.

To initiate a return, self-service returns are available on your account. 

Step 1: Simply enter your "My Account" by clicking on the profile icon on the website navigation
(or the url account.tangerins.com)

Step 2: Verify access - 6 digit code sent to your inbox -  and click on your order(s)
(email provided should be the same as order)

Step 3: Click on "Request Return" and provide a reason for the return.
Submit the request and wait for a response

Once the request is made, please wait for the approval. If approved, you will be provided with a shipping label via email.

For further questions or exchanges, please email 
cs[at]tangerins.com

Our refund policy here.
(www.tangerins/policies/refund-policy)

Safety

The curated items are  made with high-quality materials that meet the rigorous standards of for use. Our pieces are meticulously designed and manufactured to ensure safety, efficiency, and sustainability.